Returns & Shop Policies
Returns & Exchanges
If for any reason, you are not completely satisfied, we'll exchange or issue a store credit for your item. Full refunds will be issued for damaged items if we are contacted within 21 days of delivery.
Once received, your return refund, credit or exchange will be processed within 48 hours.
We will accept returns items, including sale items, for 21 days from the date of delivery. Thereafter, all sales are final.
Returns accepted up to 21 days after delivery.
Customers are responsible for the return shipping and the cost of original shipping will be deducted from the refund. Shipping Charges and Gift Wrap Fees are non-refundable.
- Hair clips or hair products
- Food items
Order Processing Time
- FREE SHIPPING in the United States. Flat $12 International Shipping.
International Shipping Service:
Please also note that international orders may have additional Customs fees that vary by country and that we have no control over. We do our best to keep shipping costs as low as we can, but we are not able to cover any Customs fees that may be charged by your country.
Customs and Import Taxes
I'm not responsible for delays due to customs. Buyer is responsible for contacting any customs offices in their home country to make arrangements for payment.
Please note we cannot be held responsible for packages stolen after delivery. If your package was successfully delivered as reported via the official tracking information and then stolen from your porch, you must contact the U.S.P.S and your local authorities. For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. Contact them at uspis.gov. or call them at 877-876-2455. USPS will start your claims process. Reach out to your local police department to notify them of the theft.
Is my credit card information secure and is it safe to shop on celticcrystaldesigns.com?Your information is kept confidential and safe. Our store is run on the Shopify platform, which is certified Level 1 PCI DSS compliant. PCI DSS stands for "Payment Card Industry Data Security Standard" and is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.